FAQ

What is Vizmato?

Vizmato is a mobile video editor that allows the user to record, edit, and share customized videos with motion graphics, background theme music, visual effects, and video and audio filters.

How can I sign up with Vizmato?

Download the Vizmato app from the App Store. Once the app is installed, open it, and tap “Sign Up.” Enter your email address and password and tap “Sign Up” again or create an account through Facebook or Google+.

What kinds of devices support Vizmato?

Vizmato is available on Apple devices installed with iOS 8/9. The comprehensive list of devices that support Vizmato is as follows:
iPhone:

iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus

iPod:

iPod touch 5th generation and iPod touch 6th generation

iPad:

iPad 2, iPad (3rd generation), iPad (4th generation), iPad Air, iPad Air 2, iPad mini, iPad mini 2, iPad mini 3, iPad mini 4, iPad Pro

How do I use the search function in Popular Videos?

The search bar allows you to search Popular videos by Vizmato themes and filters. Try using the suggested tags to search videos by your favorite Vizmato editing tools.

How many different devices can I install Vizmato on using one account?

You can use the same account on up to 5 different devices.

What’s the difference between a guest account and a personal account?

Vizmato Guests are able to try out some of the basic features of the app before creating an account. You can use a guest account to test out the video editing functions, but you’ll be missing out on all the fun! Once you create a personal account, you’ll be able to submit and view videos with Popular. With a personal account, you can get featured by submitting your best videos to Popular, and you can connect to other users whose videos have been featured!

How can I restore my purchases?

If you have purchased In-Apps or an All Access Pass subscription that you would like to access on a new device, use the following steps to restore these purchases:

  • Launch the Vizmato app on your device.
  • Tap on “Settings” at the top right hand corner of the screen.
  • Now scroll down and tap on “Restore Purchases.”

Note: Please use the same iTunes ID and Password while restoring your purchases.

What is Popular?

Popular is a social platform where you can share your videos with other users. You can browse videos posted by Vizmato users across the globe! Show off your editing skills, and you may be featured.

Why do I need to sign in with Google to upload my videos to Popular?

Vizmato Popular operates through YouTube. By uploading your video through Popular, you are uploading to YouTube under your own account, but we provide a platform to share your videos with other users!

What is the quality of HD Recording?

Currently Vizmato runs in 1080p and 720p resolution on all supporting devices.

Can I include the original audio on a video edited with theme music?

Yep! After you have applied the theme, tap on the icon with the musical note in the top right hand corner. Tap and drag the yellow audio icon to the right to adjust the foreground and background audio for the original audio track and the theme audio track.

What happens if I am using Vizmato as Guest?

You can start using Vizmato as a guest to try before you create an account. However, that guests will not have access to “Popular” section to see user uploaded videos and also won’t be able to upload his/her edited videos.

How can I reverse the video?

Tap on "Library". Select the video from “My Videos” or “Camera Roll” that you want to reverse. Tap on “Reverse” in the left-hand bottom corner of the screen. Tap “>” to see the preview of your video.

How do I cut videos?

Tap on "Library." Tap and hold the video you want to edit. A menu will appear, tap "Cut." You can then choose which parts of the video you want to cut.

How do I join videos?

Go to "Library." In the upper right hand corner, there is a Join icon. Tap that, then choose the videos you want to join together. You can choose up to five videos to join in any order.

Can I add music to my videos?

Yes! Currently there are two ways to add music to your video.

Viztunes:          

You can choose from our selection of Viztunes, available in two 8-track albums on our Vizmato store for regular account holders, or available for free to our All Access Pass members!

Music Library:          

You can import music from your music library on the apple device on which you have the Vizmato app installed.

How do I add Voiceover and Text to my videos?

Voiceover and Text are In-App Purchases. Find these in the Vizmato Store. Once you have purchased them, you can find them in the Instant Action Bar for preview. Go to the Library, and select the video you want to edit. The bar at the bottom will include Voiceover and Text.

*Note.

You will not be able to apply Voiceover to a video that has been edited with a theme. A voiceover cannot be applied on top of theme music. It can be applied to videos with filters or original videos.

What is the All Access Pass?

The All Access Pass is a subscription that allows full access to all of our awesome features! All Access Pass members will get all 16 of our Viztunes tracks for free, and also have access to Cloud Storage. All Access Pass details are given in the Store section under “All Access Pass.” Use the following steps to get started:

  • Launch the Vizmato app on your device.
  • Tap on the “Store” icon available in the top right hand corner of the screen.
  • Tap on “All Access Pass” to see the subscription pack details.

How do I share my videos?

Vizmato allows you to share your videos on YouTube, Facebook, and Instagram in two ways.

To share your videos instantly:

You can share your video immediately after editing. Once you are done with your editing, a screen will appear with the “Share” option

Tap “Share” and select your media platform

To share your videos from your library:

Tap on “Library”

Go to “My Videos”

Tap and hold the video that you want to share.

Now, tap on “Share” to share your edited videos on social platforms

Where can I see my edited videos in Vizmato?

All your edited videos will be stored in the “My Videos” section. You can find “My Videos” under “Library”.

Can I save Vizmato edited videos in my Camera Roll?

Absolutely! There are two ways to download Vizmato edited videos to your Camera Roll

To save your video immediately:

To save your video after editing, tap the “Share” button that appears after it is finished rendering. Then, tap “Save to” icon and save your video in the Camera Roll.


To save videos in your library:

Go to “My Videos” and tap and hold the video that you want to save to your Camera Roll. Then, tap “Share,” then the “Save To” option to save your video.


I’m having trouble logging in.

We’re sorry about that! If you can’t login, try the following steps:

  • Check to make sure you have entered the correct user ID and password.
  • If you can’t remember your password, click the link that allows you to change your password.
  • If these steps don’t work, please contact us at vizmato@globaldelight.com

How can I see and send the crash report on my device?

If Vizmato has crashed and you wish to tell us about it, please follow these steps:

      Go to the main "Settings" app on the device you are encountering issues on.
      Tap "Privacy"
      Tap "Diagnostics & Usage"
      Tap “Diagnostic Usage Data”
      You will see a list of all the crash reports on your device. Scroll until you see a crash report that begins with “Vizmato" and then tap on that report.
      Select all the text displayed in the report.
      Copy the text report and compose an email and send it to us at vizmato@globaldelight.com

Can I choose the starting point of the music I apply to my videos?

You can choose starting point of the music in “Music Library” tracks. You can not choose starting point in Viztunes tracks.

  • Tap on “Library” or “Record”
  • If you have selected “Library”
  • Select a video from “My Video” or “Camera Roll” on which you want add your track.
  • Now, tap on Music icon shown in right-hand corner of the video preview screen.
  • Select your sound track and choose your selection point of the track.

How can I reverse the video?

  • Tap on “Library” option from main screen of the app.
  • Select a video from “My Videos” or “Camera Roll” which you want to reverse.
  • Tap on “Reverse” option available in left-hand bottom corner of the screen.
  • Tap on next option to see the preview of your video.

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Vizmato - Youtube
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