FAQ

What is Vizmato?

Vizmato is a mobile video editor that allows the user to record, edit, and share customized videos with motion graphics, background theme music, visual effects, and video and audio filters.

How can I sign up with Vizmato?

Download the Vizmato app from the App Store. Once the app is installed, open it, and tap “Sign Up.” Enter your email address and password and tap “Sign Up” again or create an account through Facebook or Google+.

What kinds of devices support Vizmato?

Vizmato is available on Apple devices installed with iOS 8/9. The comprehensive list of devices that support Vizmato is as follows:
iPhone:

iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus

iPod:

iPod touch 5th generation and iPod touch 6th generation

iPad:

iPad 2, iPad (3rd generation), iPad (4th generation), iPad Air, iPad Air 2, iPad mini, iPad mini 2, iPad mini 3, iPad mini 4, iPad Pro

How do I use the search function in Popular Videos?

The search bar allows you to search Popular videos by Vizmato themes and filters. Try using the suggested tags to search videos by your favorite Vizmato editing tools.

How many different devices can I install Vizmato on using one account?

You can use the same account on up to 5 different devices.

What happens if I use Vizmato without Sign up?

Vizmato users are able to try out some of the basic features of the app before Sign up. You can use Vizmato app to test out the video editing functions, but you’ll be missing out on all the fun! You will not have access to “Popular” section to see user uploaded videos. Once you create a personal account, you’ll be able to submit and view videos with Popular. With a personal account, you can get featured on Popular by submitting your best videos.

How can I restore my purchases?

If you have purchased In-Apps or an All Access Pass subscription that you would like to access on a new device, use the following steps to restore these purchases:

  • Launch the Vizmato app on your device.
  • Tap on “Settings” at the top right hand corner of the screen.
  • Now scroll down and tap on “Restore Purchases.”

Note: Please use the same iTunes ID and Password while restoring your purchases.

What is Popular?

Popular is a social platform where you can share your videos with other users. You can browse videos posted by Vizmato users across the globe! Show off your editing skills, and you may be featured.

Why do I need to sign in with Google to upload my videos to Popular?

Vizmato Popular operates through YouTube. By uploading your video through Popular, you are uploading to YouTube under your own account, but we provide a platform to share your videos with other users!

What is the quality of HD Recording?

Currently Vizmato runs in 1080p and 720p resolution on all supporting devices.

Can I include the original audio on a video edited with theme music?

Yep! After you have applied the theme, tap on the icon with the musical note in the top right hand corner. Tap and drag the yellow audio icon to the right to adjust the foreground and background audio for the original audio track and the theme audio track.

How can I reverse the video?

Tap on "Library". Select the video from “My Videos” or “Camera Roll” that you want to reverse. Tap on “Reverse” in the left-hand bottom corner of the screen. Tap “>” to see the preview of your video.

How do I cut videos?

    Cut Option -1
  • Go to your Library. In the top right corner of the screen, tap on the “Cut" icon. Choose the video that you want to cut from either "Camera Roll" or "My Videos." Then choose which sections of your video you want to cut.
  • Cut Option -2
  • Tap on "Library." Tap and hold the video you want to edit. A menu will appear, tap "Cut." You can then choose which parts of the video you want to cut.

How do I join videos?

Go to "Library." In the upper right hand corner, there is a Join icon. Tap that, then choose the videos you want to join together. You can choose up to five videos to join in any order.

Can I add music to my videos?

Yes! Currently there are two ways to add music to your video.

Viztunes:          

Choose from one of our 4 free Viztunes tracks, or purchase one of our Master Combo Pack or subscription plans to receive 12 additional Viztunes tracks.

Music Library:          

You can import music from your music library on the apple device on which you have the Vizmato app installed.

What is the Subscription plan?

The All Access Pass is a subscription that allows full access to all of our awesome features! All Access Pass members will get all 16 of our Viztunes tracks for free, and also have access to Cloud Storage. All Access Pass details are given in the Store section under “All Access Pass.” Use the following steps to get started:

  • Launch the Vizmato app on your device.
  • Tap on the “Store” icon available in the top right hand corner of the screen.
  • Tap on “All Access Pass” to see the subscription pack details.

How do I share my videos?

Vizmato allows you to share your videos on YouTube, Facebook, Tumblr, and Instagram in two ways.

To share your videos instantly:

You can share your video immediately after editing. Once you are done with your editing, a screen will appear with the “Share” option

Tap “Share” and select your media platform

To share your videos from your library:

Tap on “Library”

Go to “My Videos”

Tap and hold the video that you want to share.

Now, tap on “Share” to share your edited videos on social platforms

Where can I see my edited videos in Vizmato?

All your edited videos will be stored in the “My Videos” section. You can find “My Videos” under “Library”.

Can I save Vizmato edited videos in my Camera Roll?

Absolutely! There are two ways to download Vizmato edited videos to your Camera Roll

To save your video immediately:

To save your video after editing, tap the “Save to Camera Roll” button that appears after it is finished rendering. Then, tap on “Copy to Camera Roll” opiton and save your video in the Camera Roll.


To save videos in your library:

Go to “My Videos” and tap and hold the video that you want to save to your Camera Roll. Then, tap “Save to Camera Roll,” then tap on “Copy to Camera Roll” option to save your video.


I’m having trouble logging in.

We’re sorry about that! If you can’t login, try the following steps:

  • Check to make sure you have entered the correct user ID and password.
  • If you can’t remember your password, click the link that allows you to change your password.
  • If these steps don’t work, please contact us at vizmato@globaldelight.com

How can I see and send the crash report on my device?

If Vizmato has crashed and you wish to tell us about it, please follow these steps:

      Go to the main "Settings" app on the device you are encountering issues on.
      Tap "Privacy"
      Tap "Diagnostics & Usage"
      Tap “Diagnostic Usage Data”
      You will see a list of all the crash reports on your device. Scroll until you see a crash report that begins with “Vizmato" and then tap on that report.
      Select all the text displayed in the report.
      Copy the text report and compose an email and send it to us at vizmato@globaldelight.com

Can I choose the starting point of the music I apply to my videos?

You can choose starting point of the music in “Music Library” tracks. You can not choose starting point in Viztunes tracks.

  • Tap on “Library” or “Record”
  • If you have selected “Library”
  • Select a video from “My Video” or “Camera Roll” on which you want add your track.
  • Now, tap on Music icon shown in right-hand corner of the video preview screen.
  • Select your sound track and choose your selection point of the track.

How can I reverse the video?

  • Tap on “Library” option from main screen of the app.
  • Select a video from “My Videos” or “Camera Roll” which you want to reverse.
  • Tap on “Reverse” option available in left-hand bottom corner of the screen.
  • Tap on next option to see the preview of your video.

How do I apply text on my video?

  • Tap to select your video from My Videos or Camera Roll
  • Tap “Next”
  • Toggle to select “Text” button
  • Now write your text on the video screen
  • Here, you can change the position, color, and size of your text

How do I apply Instant FX on my video?

  • Tap to select your video from My Videos or Camera Roll
  • Tap “Next”
  • Tap on the bottom left-hand corner of the screen icon to toggle between instant FX groups
  • Tap on any Instant FX button to apply

How do I see on-screen tutorials of Vizmato features?

  • Launch Vizmato app on your device
  • Tap the “Settings” icon in the top right-hand corner of the screen
  • You can see “On-Screen Tutorials” button in utilities
  • Tap on the button to switch On or Off

What will happen to my Cloud videos if I don't renew my subscription pack?

Vizmato provides a grace period of 15 days after ending an All Access Pass subscription. If you do not wish to renew your All Access Pass subscription, you have a timeline of 15 days after your current subscription ends to retrieve/download the videos stored in the cloud. After a grace period of 15 days, the videos stored in the Cloud will be deleted.

Thank you for subscribing to us!

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